299vat believes gaming is for fun — not stress or harm. We want you to stay in control at all times. This page brings together everything you need: responsible gaming information, tools, and support in one place.
We're more than a gaming platform — we're a partner in your well-being
299vat strictly prevents anyone under 18 from registering or gaming on the platform. Age must be confirmed during the KYC verification process before an account can be approved.
You can set your own daily, weekly, or monthly deposit limits. Once set, these limits cannot be exceeded, eliminating the risk of overspending.
Decide in advance how much time you want to spend gaming each day. Once the time limit is reached, the system will automatically send you a reminder or end your session.
Need a short break? Use the Cooling-Off option to pause gaming for anywhere between 24 hours and 30 days.
If you feel gaming is having a negative impact on your life, you have the option to permanently close your account. Please note that this decision may not be reversible.
If you're struggling with gaming addiction, we can connect you with a professional counselor. Your identity will remain completely confidential.
Responsible Gaming means enjoying gaming or betting as a form of entertainment — not as a way to earn money or escape from stress. At 299vat, we want you to play for fun and always stay fully in control.
Online gaming and betting can be a great source of entertainment. But sometimes people start spending more time or money than they intended, and this can gradually become a problem. It's important to stay aware before things reach that point.
The core principles of responsible gaming are:
Keep in mind: Winning or losing in gaming is fundamentally a matter of chance. No strategy or system can guarantee a win every time. Always keep realistic expectations and play for the enjoyment of it.
Gaming addiction or problematic gaming develops gradually — many people don't even notice when they've crossed the line. Watch out for these warning signs:
Spending beyond your budget and placing more bets to recover losses
Lying to family or friends about your gaming
Feeling restless, irritable, or anxious when you can't play
Neglecting work, studies, or family responsibilities because of gaming
You've tried to stop gaming multiple times but haven't been able to
Borrowing money to fund gaming
Feeling down after losses and returning to play to cope
Gaming is affecting your sleep, eating, or health
If you notice three or more of the above signs in yourself, please take a break right now and contact our support team. If you feel you can't manage on your own, don't hesitate to seek professional help.
Answer the following questions honestly. If most of your answers are "Yes," consider reaching out for help:
Results Analysis: 0–2 "Yes" = Normal gaming. 3–4 "Yes" = Caution needed — set limits. 5 or more "Yes" = Seek support now and consider self-exclusion.
The most effective approach to responsible gaming is setting your limits before you start. Follow the steps below:
Work out the maximum you can afford to spend on gaming each month by factoring in your income, expenses, and savings. Think of it as a portion of your entertainment budget.
Go to your 299vat account settings to set daily, weekly, and monthly deposit limits. You won't be able to deposit beyond these limits.
Use the Session Time Limit feature. Allocate time for family, work, and health first, then set aside time for gaming.
Once a week or month, ask yourself — is gaming still fun, or does it feel compulsive? If needed, tighten your limits further.
Never chase your losses — it's the most common mistake. Accept today's loss and stay within your planned budget.
To help you play responsibly, 299vat offers a range of free tools available anytime from your account settings:
Set maximum daily/weekly/monthly deposit limits. Lowering a limit takes effect immediately; increasing one takes effect after 7 days.
After a set time each day, the system will automatically log you out or display a warning.
Temporarily suspend your account for 1 to 30 days. During this period, logging in or making deposits will not be possible.
Option to close your account for a fixed period or permanently. Once activated, this cannot be reversed.
If your losses exceed a set amount, the system will automatically stop your gaming session.
At regular intervals, a pop-up will show you how long you've been playing and how much you've spent.
How to activate: Log in to your account → Profile Settings → Responsible Gaming section → Enable your preferred tool. For any issues, contact us at support@299vat.im.
Sometimes family members are the first to notice when someone is developing a gaming problem. If you believe a loved one is struggling:
299vat's support team can also assist family members. Reach out at support@299vat.im and we'll point you in the right direction.
If you wish to apply self-exclusion to someone else's account without their permission, that is not possible — it is that person's right to decide for themselves. However, we can help guide them to take this step voluntarily.
You don't have to face gaming problems alone. The 299vat support team and the help channels below are always here for you:
For any responsible gaming concerns, reach out to us at support@299vat.im. We'll respond in Bengali within 24 hours, and your identity will be kept completely confidential.
Click the chat button at the bottom right of the site. Our trained support agents are available in Bangla, 7 days a week, 24 hours a day.
If you feel you need professional mental health support, we can help connect you with the right specialist. This process is completely free and confidential.
Keep in mind: Seeking help isn't weakness — it takes courage. Many people have overcome gaming problems and returned to normal life. You can too. Just take that first step.
Answers to our users' most frequently asked questions
Join 299vat and take control of your own limits using our completely free safety tools. Safe gaming, happy life.
By registering, you Responsible Gaming Policy & Terms & Conditions you agree.